FAQs

What is this prize draw promotion?

As a thank you for purchasing itsu zen’water can, we’d like to enter you into a prize draw for a chance to win one trip to Japan worth up to £10,000! Terms and Conditions apply. 

What prize is available?

A trip to Japan for two people worth up to £10,000.

Can I have an alternative prize?

There is one fantastic prize for a trip to Japan to be won. There is no alternative prize available.

How long does the promotion last?

Customers must purchase a promotional zen’water can between 20.04.23-31.01.24 (prize draw 1) & 01.02.24-31.01.25 (prize draw 2).

How do I enter?

Customers must purchase a promotional itsu zen’water can from a participating itsu store between 20.04.23-31.01.24 (prize draw 1) & 01.02.24-31.01.25 (prize draw 2) and upload a photo or screenshot of their receipt or proof of purchase to the claim site.

Can I enter more than once?

Customers can enter the prize draw multiple times. Each valid receipt showing a purchase a promotional itsu zen’water will result in one entry. 

How is the winner selected?

The prize winner will be randomly selected using a prize draw computer algorithm.

When will the winner be drawn?

The winner of prize draw 1 will be drawn on 12.03.2024. The winner of prize draw 2 will be drawn on 13.02.2025.

When is the winner notified, and how?

The prize winner will receive an email from [email protected] within 5 days of the prize draw date.

How do I claim my prize?

If you’ve received an email telling you that you’re the lucky winner, you must reply to the email and your prize will be arranged.

What does the trip to Japan consist of?

Prize comprises a 7-night trip to Japan for 2 people, flights, transfers and cultural experiences including a helicopter tour of Tokyo, a trip to Mount Fuji, dining experiences and more.* Full terms & conditions and itinerary at https://love-rewardshub.com/itsu-zenwater/terms.

When will the trip take place?

The prize is valid for a trip to Japan in 2024 & 2025 (all bookings subject to availability).

What if there are travel restrictions?

Please refer to the full terms & conditions for information regarding any travel restrictions https://love-rewardshub.com/itsu-zenwater/terms.

Further and up to date travel information provided by the UK government can be found at https://www.gov.uk/foreign-travel-advice/japan/entry-requirements.

What do I need if I win?

You must have a valid passport, travel insurance, visa and any other documentation or legal requirements such as vaccinations.

What happens to my data?

We will only use your information to process your claim and help you with any queries you may have. Your information will not be retained and will not be shared with any third parties. For further information, please refer to our Privacy Policy https://love-rewardshub.com/itsu-zenwater/privacy_policy

 

If you click the tick box on the home page to opt in to receive marketing communications relating to itsu ltd and itsu [grocery], your data will be used in accordance with itsu’s privacy policy which can be found here.

Who do I contact if I have any questions?

If you have any questions regarding the prize, the prize draw or the promotion, please contact us at [email protected] and we'll get back to you within 1 working day.