FAQs

What is this promotion?

Find 1 of 1000 golden butterfly tickets hidden inside itsu rice'noodle cups. Each golden butterfly guarantees the prize of a hand-finished Japanese ramen bowl [worth £20] and the chance to win the ultimate trip to Japan [for 2].

Which rice'noodle cups are included in this promotion?

itsu chick-n ramen rice'noodles 64g

itsu katsu rice'noodles 63g

itsu chilli miso rice'noodles 63g

itsu satay rice'noodles 64g

What prizes are available?

1000 hand-finished ramen bowls [worth £20] from Made in Japan Tableware UK.

1 trip to Japan [for two people].

Can I have an alternative prize?

There are no alternative prizes available.

How long does the promotion last?

Customers must purchase a promotional item between 01.08.2023 and 30.11.2023.

How do I claim my ramen bowl?

Customers must enter their unique code found on their golden butterfly ticket on the claim site and provide their delivery details.

How quickly will I receive my ramen bowl?

The ramen bowls are on their way over from Japan and will be sent out to winners from the beginning of September.

Can I claim more than once?

You can claim a ramen bowl for each golden butterfly you find, so purchase more itsu rice’noodles to be in with a chance of winning again You will also be entered into the prize draw each time you find one.

I’ve won a ramen bowl but I’d like to purchase another one to complete the set, can I do this?

Yes, the ramen bowl prizes are sourced from Made in Japan Tableware UK and can be bought directly from their website at www.mij.co.uk.

The bowl on the packaging has gold cracks, will my bowl look like this?

Our packaging design was inspired by the Japanese art of repairing broken pottery, called kintsugi. This practice encourages people to see the potential for beauty by repairing broken bowls, plates and cups with a delicate golden lacquer, rather than simply discarding them.

Don’t worry this is for design purposes only, all ramen bowl prizes will be brand new and not broken. Click here for more info on kintsugi.

My bowl arrived damaged, what should I do?

If your bowl arrives damaged, please contact us at [email protected] and we'll get back to you within 1 working day to resolve this.

I haven't received my bowl, what should I do?

If you have not received your bowl within 10 working days of claiming, please contact us at [email protected] we'll get back to you within 1 working day to resolve this.

Can my ramen bowl be washed in the dishwasher?

Yes, your ramen bowl is safe to go in the dishwasher.

Is my bowl delicate?

Yes, your ramen bowl is delicate and must be handled with care to avoid damage.

How is the Japan trip prize winner selected?

The prize winner will be randomly selected using a prize draw computer algorithm.

When will the Japan trip prize winner be drawn?

The prize draw will take place by 04.03.2024.

When is the prize winner notified, and how?

The prize winner will receive an email from [email protected] within 5 working days of the prize winner draw date. If the prize winner has not contacted the Administrator within 14 (fourteen) days of the initial winner notification email, a second email (second winner notification email) will be sent to the prize winner. The prize winner will also be contacted on the telephone number provided.

How do I claim my prize?

If you’ve received an email telling you that you’ve won the trip to Japan, you must reply to the email and your prize will be arranged.

What does the trip to Japan consist of?

A 7-night trip to Japan for 2 people, inculding hotel, flights, set activities including and spending money.* Full terms & conditions and itinerary here.

Set activities include:

Full day Mount Fuji and Hakone tour with sightseeing cruise

Traditional Japanese Yaktabune dinner cruise in Tokyo

Dinner at a choice of 3 restaurants

Japanese cooking class

30-minute helicopter tour over Tokyo

When will the Japan trip take place?

The prize is valid for a trip to Japan in 2024 or 2025 (all bookings subject to availability).

What if there are travel restrictions?

Please refer to the full terms & conditions for information regarding any travel restrictions https://love-rewardshub.com/itsu-noodles/terms.

Further and up to date travel information provided by the UK government can be found at https://www.gov.uk/foreign-travel-advice/japan/entry-requirements.

What do I need to provide for my trip?

You must have a valid passport, travel insurance, visa and any other documentation or legal requirements such as vaccinations.

What happens to my data?

We will only use your information to process your claim and help you with any queries you may have. Your information will not be retained and will not be shared with any third parties. For further information, please refer to our Privacy Policy https://love-rewardshub.com/itsu-noodles/privacy_policy

 

If you click the tick box on the home page to opt in to receive marketing communications relating to itsu ltd and itsu [grocery], your data will be used in accordance with itsu’s privacy policy which can be found here.

Who do I contact if I have any questions?

If you have any questions regarding the prize, the prize draw or the promotion, please contact us at [email protected] and we'll get back to you within 1 working day.