After your smart meter is installed, you will receive an email containing a unique code and instructions on how to claim.
If you need any help with this, please email [email protected].
You can choose either a £2.50 Costa Coffee eGift or to plant a tree with our partner, the charity One Tree Planted.
You’ll find this on the email we sent you. You’ll need this to claim your reward, so please get in touch with us at [email protected] if you have any problems finding it.
You have 30 days from the date of our email to claim your reward.
First, double check to make sure the unique code you’re entering matches up with the code included in our email (it may help to copy and paste it from the email we sent you).
If you do have any problems claiming your reward, we’ll be happy to help – please email [email protected], making sure to include your unique code in your email to us so that we can help you as quickly as possible.
Your Costa Coffee eGift has a £2.50 balance.
The balance is valid for 12 months from the date of issue; any balances will expire if it’s not used for 12 consecutive months.
You can either scan it straight from your phone at the till or print it out and take the paper copy to the store with you.
You can use it at Costa Coffee outlets in England, Scotland & Wales, excluding Costa Express and Proud to Serve locations. You can find your nearest Costa Coffee here.
It’s your choice! You can purchase any items in participating stores, including coffee, food and merchandise, but excluding other gift cards.
Just click here. (You’ll need your eGift number to hand).
Yes, when you use your eGift, the amount of your purchase will be deducted from the balance. The remaining balance may be applied to future purchases. Change will not be given.
Yes, you can use any accepted method of payment to pay the difference if your purchase comes to more than £2.50.
No, any balance will remain on your Costa Coffee eGift as long as you use it at least once over a 12-month period. The balance will expire if it is not used for 12 consecutive months.
Yes, you can collect points on purchases made with your eGift.
Yes, you can top up £5-£75 on each Costa Coffee eGift here (top up is not available in store).
One Tree Planted is a non-profit organization created by Matt Hill as a non-profit in Shelburne, Vermont in 2014. You can find out more about them here.
If you choose to plant a tree with One Tree Planted, we will organise this on your behalf and provide you with the details of the specific tree-planting project.
The time between your donation and the actual tree planting will vary depending on the region of the tree-planting project and the time of year. Planting usually happens during the rainy season, when the soil provides optimum conditions for tree survival.
If you have any further questions about One Tree Planted you can view their FAQs: https://onetreeplanted.org/pages/faq
If you wish to contact them directly if you have any other questions, please visit: https://onetreeplanted.org/pages/contact-us